Shipping policy

Thank you for visiting and shopping at BrookPad. Following are the terms and conditions that constitute our Shipping policy for BrookPad sold products.

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping provider

Delivery is done by logistics company DPD, DHL, Amazon Logistic or local post depending on product and region order is shipped to. By ordering shipping services, you consent that shipping is ordered by us on your behalf (recipient) and you accept the carrier's terms and conditions. You agree that we are not responsible for the performance of shipping services by the carrier. You have the right to hold the carrier liable for the provision of shipping services in accordance with the carrier's terms and conditions.

Shipment cost & estimated delivery time

These are the default shipping cost and estimated delivery times. Unless a more precise delivery time is given on the product page, the expected time is as in the table below. For BrookPad brand products:

Region Shipping method

Estimated delivery time (business days)

Shipping cost
European Union

Standard

1 - 5 from €3 | calculated at checkout
European Union Economical 2 - 10 FREE
Europe Standard 3 - 12 from €12 | calculated at checkout
Europe Economical 4 - 24 FREE for orders over €500 | from €6
International

Standard

5 - 30 from €29 | calculated at checkout
International Economical 6 - 60 from €19 | calculated at checkout
EU / Europe / International Pre-order 15-150 + estimated delivery time same as shipping method


Shipping insurance

Standard delivery is insured against possible lost or damaged parcels. In case your parcel is damaged, please immediately draw up a parcel damage report. Inform us and the shipping provider about the event and forward parcel damage report. Submit a claim directly to the shipping provider or ask us to do it on your behalf. A replacement or refund will be issued only after successful investigation of the submitted claim of lost or damaged parcels by the shipping provider. Economical delivery is not insured, so customers bear all risk in case parcels are lost or damaged.

Parcel damage report

Do not sign the parcel receipt until you have inspected it for damage. If you see any damage of parcel, request that the driver wait while you open and check the products. Make a report of any parcel damage and describe the damage precisely. In the report mention of all components damaged during shipping. The receiving person is responsible for requesting the carrier to inspect the damaged goods and packaging that was damaged during shipping. The formal request should be made immediately right after discovering any loss or damage not later than 24h after receiving the parcel. Keep a copy of your request letter. Write up your findings in a report. If you can, take photos to confirm your inspection report. 

Shipment confirmation and order tracking

Once your order has been shipped or processed, you will receive a shipment confirmation email with your tracking number(s), if available (for standard delivery). The tracking number will be active within 24-72 hours. Economical delivery may not have tracking numbers.

Pre-order shipping

If item was ordered as pre-order it will be sourced directly for you from manufacturer and shipped as soon as your pre-order will be available. Expected sourcing time of pre-orders is from 15 to 150 days. If product is available for pre-order then in cart there will be additional information: "Pre-order". Due to lower stocking costs and direct sourcing additional pre-order discount may be included in price.

Return shipping

You will be responsible for paying for your own shipping costs for shipping your item. If the product is returned or exchanged, it must be returned to the logistic company Authorized Service CenterShipping costs are non-refundable. Return labels are provided by DHL and are only available in the European Union, UK and Switzerland. The cost of the return label is capped to 50 EUR per return label for a parcel weighing up to 30 kg and will be deducted from refund amount. If product was shipped without use of return label that we have provided, please provide signed prove of delivery to identify your returned parcel. 

International shipping policy

We currently ship to the European Union, United Kingdom, Switzerland, Norway, Turkey, Canada, United States, Australia, India and other countries around the world.

Non BrookPad products - Shipment cost & estimated delivery

These are the default shipping cost and estimated delivery times. Unless a more precise delivery time is given on the product page, the expected time is as in the table below.  For partner and affiliate products, other than BrookPad brand products, ordered via BrookPad online store:

Region Shipping method

Estimated delivery time (business days)

Shipping cost
International Standard 10 - 270 calculated at checkout
International Economical 270 - 720 calculated at checkout

 

Annexes

Terms and conditions of logistics company Including but not limited to DPD, DHL, Amazon Logistic or local post are mentioned below.