Refund policy

Returns (Withdrawal)

Our return policy lasts 14 days. This is a withdrawal from the contract. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the returned item is materially different than how it was originally shipped to the buyer, then a restocking fee (depending on the item's condition upon return) may apply. You need to inform us by sending an email to service team. To complete your return, we require order details, receipt or proof of purchase. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods and services are exempt from being returned (withdrawal). Any services included in order price as for terms of service are non-returnable and will be deducted from refund amount, this include: shipping, return label, restocking fee, extended warranty, product sourcing, payment processing service or return extension.

Additional non-returnable items:

- Gift cards

- Downloadable products

There are certain situations where only partial refunds are granted (if applicable):

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any missing or not delivered parts of the order will be subtracted from the refund amount at the current retail price.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any services included in the purchase price according to the terms of service are non-refundable and will be deducted from the refund amount. These services include but are not limited to shipping costs, return label, restocking fee, customs duty, extended warranty, product sourcing, payment processing service, and return extension. If the refund amount after all deductions is negative, a debt will arise that you will need to pay. If you are approved, then your refund will be processed up to 14 days after confirmation is received, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact service team.

Discounted and free items (if applicable)

If a discount was used in any type: automatic discount, coupon code or free item, then all parts of the order are integral parts of that order. You can only return or cancel the whole order, including all discounted and free items.

Cancellation (if applicable)

Our cancellation policy lasts until the physical item is marked as fulfilled. This is a withdrawal from the contract. If your order is marked as fulfilled, we're afraid we can’t offer you a cancellation. To be eligible for a refund, you need to inform us about the cancellation before the order is shipped. If the order is in transit, a return request will be made directly to the logistics company on your behalf. If the logistics company allows the return of a product in transit, the product will be returned to the Authorized Service Center on your behalf. A refund could be processed only after the product is returned. Return cost will be substracted from refund amount. You need to inform us by sending an email to service team with your order details. Any services, including shipping, warranty, product sourcing, payment processing service, or return extension, are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the similar item, send us an email to service team and send your item. You can exchange items by making a return and placing a new order.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for shipping your item. If you return or exchange your product, you should mail your product back to Authorized Service Center. Shipping costs are non-refundable. Additionally, any customs duty or other costs that could arise due to shipping from outside of the European Union should be covered by customers, if they arise. Return labels are provided by DHL and are only available in the European Union, UK and Switzerland. The cost of the return label is capped to 50 EUR per return label for a parcel weighing up to 30 kg and will be deducted from refund amount. If product was shipped without use of return label that we have provided, please provide signed prove of delivery to identify your returned parcel. If you receive a refund, the eventual cost of return shipping, customs duty, return label that we have provided or other costs will be deducted from your refund. Depending on where you live, the time it may take for your product to reach you may vary. If you are shipping something expensive, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.