Thank you for visiting and shopping at BrookPad. Following are the terms and conditions that constitute our Shipping policy for BrookPad sold products.
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery is done by logistics company DPD, DHL, Amazon Logistic or local post depending on product and region order is shipped to. By ordering shipping services, you consent that shipping is ordered by us on your behalf (recipient) and you accept the carrier's terms and conditions. You agree that we are not responsible for the performance of shipping services by the carrier. You have the right to hold the carrier liable for the provision of shipping services in accordance with the carrier's terms and conditions.
Shipment cost & estimated delivery time
These are the default shipping cost and estimated delivery times. Unless a more precise delivery time is given on the product page, the expected time is as in the table below. For BrookPad brand products:
Estimated delivery time
|1 - 5||from €3 | calculated at checkout|
|European Union||Economical||2 - 10||FREE|
|Europe||Standard||3 - 12||from €12 | calculated at checkout|
|Europe||Economical||4 - 24||FREE for orders over €500 | from €6
|5 - 30||from €29 | calculated at checkout|
|International||Economical||6 - 60||from €19 | calculated at checkout|
|EU / Europe / International||Pre-order||15-150 + estimated delivery time||same as shipping method|
Parcel damage report
Shipment confirmation and order tracking
Once your order has been shipped or processed, you will receive a shipment confirmation email with your tracking number(s), if available (for standard delivery). The tracking number will be active within 24-72 hours. Economical delivery may not have tracking numbers.
If item was ordered as pre-order it will be sourced directly for you from manufacturer and shipped as soon as your pre-order will be available. Expected sourcing time of pre-orders is from 15 to 150 days. If product is available for pre-order then in cart there will be additional information: "Pre-order". Due to lower stocking costs and direct sourcing additional pre-order discount may be included in price.
You will be responsible for paying for your own shipping costs for shipping your item. If the product is returned or exchanged, it must be returned to the logistic company Authorized Service Center. Shipping costs are non-refundable. Return labels are provided by DHL and are only available in the European Union, UK and Switzerland. The cost of the return label is capped to 50 EUR per return label for a parcel weighing up to 30 kg and will be deducted from refund amount. If product was shipped without use of return label that we have provided, please provide signed prove of delivery to identify your returned parcel.
International shipping policy
We currently ship to the European Union, United Kingdom, Switzerland, Norway, Turkey, Canada, United States, Australia, India and other countries around the world.
Non BrookPad products - Shipment cost & estimated delivery
These are the default shipping cost and estimated delivery times. Unless a more precise delivery time is given on the product page, the expected time is as in the table below. For partner and affiliate products, other than BrookPad brand products, ordered via BrookPad online store:
Estimated delivery time
|International||Standard||10 - 270||calculated at checkout|
|International||Economical||270 - 720||calculated at checkout|
Terms and conditions of logistics company Including but not limited to DPD, DHL, Amazon Logistic or local post are mentioned below.
- DHL Express - terms and conditions
- DHL Global - terms and conditions
DHL Germany - terms and conditions
- DHL Poland - terms and conditions
- DPD Global - terms and conditions
- DPD Germany - terms and conditions
- DPD Poland - terms and conditions
- Amazon Logistics - terms and conditions
- Deutsche Post - terms and conditions
- Poczta Polska - terms and conditions